FAQ
Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping within the USA typically takes 5–7 business days. Expedited shipping options are available at checkout. International delivery times vary by destination.
Do you ship internationally?
Yes! CASEVYN ships worldwide. We deliver to customers across the globe. Shipping rates and estimated delivery times will be calculated at checkout based on your location.
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use this to track your package directly on our website or the carrier’s site.
Can I change or cancel my order?
Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible through our Contact page if you need to make a change.
Products
Are CASEVYN cases MagSafe compatible?
Yes, select CASEVYN cases — including the Clear Ring — are fully compatible with MagSafe chargers and accessories.
What iPhone models are supported?
CASEVYN cases are available for iPhone 13, 13 Pro, 13 Pro Max, iPhone 14, 14 Plus, 14 Pro, 14 Pro Max, iPhone 15, 15 Plus, 15 Pro, 15 Pro Max, iPhone 16, 16 Plus, 16 Pro, 16 Pro Max, iPhone 17, 17 Pro, and 17 Pro Max.
Will my case turn yellow over time?
Our Clear Ring case is made from high-quality materials designed to resist yellowing with everyday use.
Do the cases support wireless charging?
Yes, all CASEVYN cases are designed to be compatible with wireless charging, including MagSafe where applicable.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery for items in their original, unused condition. Please visit our Return Policy page for full details.
How do I start a return?
Contact us through our Contact page with your order number and reason for return. Our team will guide you through the process.
When will I receive my refund?
Once your return is received and inspected, your refund will be processed within 5–7 business days to your original payment method.
Other Questions
How do I contact CASEVYN?
You can reach us through our Contact page. We aim to respond to all inquiries within 24–48 hours.