Refund policy
Refund Policy
ORDER ADJUSTMENT/CANCELLATION
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After finalizing the checkout of an order, you may adjust certain details by contacting us at Contact@sneequo.com within 24 hours of placing your order.
After this period, your order may already have been forwarded for processing and fulfillment, meaning we may no longer be able to modify or cancel it.
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Please note that:
• You may request changes to the color and/or size of your ordered item, provided that the change does not result in a difference in the final product price.
• If you would like to cancel certain items from an order where one or more promotions were applied, please contact us within 24 hours of placing the order.
Please note that removing items from an order may affect its eligibility for the original promotion or discount.
Returns & Size Exchanges
At Sneequo, we want you to be happy with your purchase.
If your sneakers do not fit as expected, you may request a return or size exchange in accordance with the conditions below.
Size Exchanges
For a formal size exchange, the original pair must first be returned to us.
As our returns are international, return shipping costs are the responsibility of the customer and typically cost approximately $30–$40 USD, depending on the shipping carrier, location, and destination.
Once the returned pair has been received and inspected, we can arrange the appropriate size exchange.
Alternative Size Replacement
Because international return shipping can be expensive, we may offer an alternative solution in certain cases:
A discount of up to 75% on a replacement pair in the correct size.
This option allows you to keep your original pair and purchase the correct size without having to pay the cost of an international return shipment.
Eligibility for this option and the exact discount offered may depend on the individual order and circumstances.
Return Conditions
To be eligible for a return:
• Items must be unworn, unused, and in their original condition.
• The return request must be submitted within the applicable return period.
• Customers may be asked to provide clear photographs of the sneakers, size label, product condition, and packaging before the return is approved.
• Return shipping costs are the responsibility of the customer unless the product received is confirmed to be incorrect, damaged, or defective due to an error on our side.
• Items that show signs of wear, damage caused after delivery, or alterations may not be eligible for return or refund.
Incorrect or Defective Items
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at Contact@sneequo.com.
We may ask you to provide photographs or other information so our Customer Support Team can review the issue.
If the issue is confirmed to be our responsibility, we will work with you to provide an appropriate resolution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, the applicable refund will be issued to the original payment method used for the order.
Please note that bank, credit card, and payment provider processing times may vary after a refund has been issued.
Original shipping costs, return shipping costs, and other non-refundable charges may be excluded from the refund unless otherwise required by applicable law or the return is due to an error on our side.
CONTACT US
If you have any questions regarding sizing, returns, exchanges, refunds, or order adjustments, please contact our Customer Support Team:
Sneequo
Website: https://sneequo.com/
Email: Contact@sneequo.com