Return and Refund Policy

Eligibility for Returns

Returns can be requested within 14 days of receiving your order.

To be eligible for a return, items must be:

• Unused and unworn

• In their original packaging

• In the same condition in which they were received

• Accompanied by proof of purchase, such as your order number or confirmation email

Items That Cannot Be Returned

The following items are not eligible for return, unless otherwise required by applicable law:

• Sale or clearance items

• Items showing signs of wear, damage, or tampering not caused by Sneequo

• Gift cards

• Downloadable or digital products, if applicable

How to Request a Return

To request a return, please email us at contact@sneequo.com with your order number and the reason for your return.

If your return request is approved, we will provide you with the return instructions and return address.

Once we receive and inspect the returned item, we will notify you whether your refund has been approved or rejected.

Refunds

If your refund is approved, the refund will be issued to your original payment method within 5–10 business days.

Please note that processing times may vary depending on your bank or payment provider.

Shipping fees, if paid, are generally non-refundable unless the issue was caused by us, such as receiving an incorrect or damaged item.

Exchanges

Exchanges may be available for different sizes or colors, depending on stock availability.

If an exchange is not possible, we will issue a refund once the returned item has been received and the return has been approved.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at contact@sneequo.com.

Please include clear photos of the item and its packaging, along with your order number, so we can assist you as quickly as possible.

Once the issue has been confirmed, we will arrange a replacement or a full refund at no additional cost to you.

Return Shipping

Unless the return is due to an error on our part, such as receiving an incorrect or damaged item, the customer is responsible for the return shipping costs.

We recommend using a trackable shipping method when returning an item, as Sneequo cannot be held responsible for returns lost in transit.

Order Cancellations

Orders can only be canceled if they have not yet been processed or shipped.

If you need to cancel an order, please contact us as soon as possible at contact@sneequo.com. We will do our best to accommodate your request before the order is processed.

Contact Us

For any questions regarding returns, refunds, exchanges, or cancellations, please contact us at:

Email: contact@sneequo.com
Website: sneequo.com